Complaint Investigator, Q&R

Philips, BestBe a part of the Philips Transformation journey within our Quality & Regulatory department.

Werkgeverspresentatie

Philips

Type Vacatures

Baan

Locatie

Best

Functiegebied

Techniek

Opleidingsniveau

HBO Bachelor

Opleidingsprofiel

Technisch / Exact

Dienstverband

Vast

Uren per week

32 tot 40

Carriereniveau

Starter

Geplaatst op

15-08-2019

Omschrijving

Be a part of the Philips Transformation journey within our Quality & Regulatory department. You will have the opportunity to contribute in a true transformation within an international company.

 You are responsible for

  • Working with a variety of diverse persons within the company such as Engineers, Scientists, Clinical Specialists, Field Service & Application Engineers, and Manufacturing personnel to facilitate the complaint investigation
  • Evaluate incoming data and determine if it is sufficient to understand the nature of the complaint
  • Coordinate with call center reps and field service engineers to gather more data on complaints as needed
  • Assist the Vigilance Reporting team in collecting the required data for initial assessment of reportability as well as any request of information from Competent Authorities and Notified Body
  • Support the screening of complaints for reported serious injury/deaths and the assignment to investigators within two business days
  • Assess if the Risk assessment is covering the hazard in the complaint
  • Communicate with complainant as needed to follow up on and resolve complaint; follow up with end user/customer via complaint submitter when needed
  • Review complaint records of other complaint investigators to warrant the quality of the complaint record.
  • Escalate to the Complaint Handling Unit manager when necessary to determine action to drive timely and effective resolution of the complaint

You are a part of

A fast growing and innovative team, within an ever-changing environment - constantly striving for improvements and exceeding internal and external stakeholder expectations.

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Over Philips
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TalentMatch

“In oktober 2014 was ik bezig met mijn Bachelor scriptie en aan het oriënteren voor mogelijke Master programma’s in de richting van Information Sciences. Helaas kwam ik erachter dat het niet mogelijk was om in februari in te stromen in een studie, dus ik zou tot september moeten wachten voordat ik kon beginnen.”

Ingmar Haasijk, Werkstudent
TalentMatch

“In oktober 2014 was ik bezig met mijn Bachelor scriptie en aan het oriënteren voor mogelijke Master programma’s in de richting van Information Sciences. Helaas kwam ik erachter dat het niet mogelijk was om in februari in te stromen in een studie, dus ik zou tot september moeten wachten voordat ik kon beginnen.”

Ingmar Haasijk, Werkstudent

Vacatures in

ICT
Finance
Management
Techniek
Juridisch
Gezondheidszorg